Making Things Better
Process improvement means making things better. It is a series of actions taken to identify, analyze and improve existing processes within an organization to meet new goals and objectives. These actions follow a specific methodology or approach to create successful results. The methods used at Hackensack Meridian Health are as follows:
- Six Sigma seeks to improve the quality of a process by identifying and removing causes of defects (errors) from processes. This methodology uses rigorous statistical analysis and a disciplined approach to problem solving.
- Lean is “the relentless pursuit of the perfect process through waste elimination.” Techniques such as Value Stream Mapping and Kaizen events are used to identify and eliminate waste to make improvements and optimize flow.
- CAP is a change management strategy that combines structure and a set of tools to transform how people feel and behave in an organization. CAP must be integrated into daily practice and become part of the way our organization works.
- Work Out is a method of team-based decision making used to resolve issues and improve processes. Teams of experienced, knowledgeable staff are charted to develop solutions and action plans.
These tools and methods have helped departments such as the Operating Room, Emergency Department, and other key areas create efficiencies through understanding how they perform, work, and use this knowledge to improve the service being provided. Using the team member’s collective knowledge is a powerful approach to improving processes.
Key strategic priorities continue to be the focus for our process improvement efforts at JFK Health. These methodologies are important levers in transforming the JFK culture and will become a common skill set for all managers and leaders throughout the system.